Product Owner Senior Scams

Xn Karrierefhrer 4ob

Product owner experience
Delivery leader
Risk, regulatory, operational environments
This role will see you take responsibility for delivering a seamless and compliant end‑to‑end scams complaints and resolution journey for RBS

Job Summary

  • This role will see you take responsibility for delivering a seamless and compliant end‑to‑end scams complaints and resolution journey for RBS.
  • As a Senior Product Owner Scams, you will be accountable for delivery across the scams complaints and resolution journey, working closely with Product Managers, Risk, Operations, Compliance, Legal and Fraud (GFMS) and Customer Service teams across the Group.
  • We have end to end accountability for all Retail Deposits and Transactions products and customer experiences, the groups Open Banking obligations and key customer journeys including Disputes, Deceased Estates and Retail Authorities and Tokenisation.

Matching Summary

This role will see you take responsibility for delivering a seamless and compliant end‑to‑end scams complaints and resolution journey for RBS.

Skills & Requirements

Must-have

  • Product Owner experience
  • delivery leader
  • risk, regulatory, operational environments
  • emerging technology, data, automation
  • scams complaints and resolution journey
  • Agile environment delivery skills

Nice-to-have

  • customer-first delivery advocate
  • risk-aware mindset
  • stakeholder alignment
  • fair, clear, timely outcomes

Key Requirements

  • Proven experience as a Product Owner
  • financial services experience
  • scams, fraud, disputes, complaints journeys
  • Risk Management mindset

Work Rights

Not specified

Tailored Resume

Cover Letter