Optimise staffing levels, forecasts, scheduling and workforce allocation through data analysis to enhance the customer experience within the bank's operations
Job Summary
Optimise staffing levels, forecasts, scheduling and workforce allocation through data analysis to enhance the customer experience within the bank's operations.
Develop and implement workforce management strategies, processes and controls to mitigate risks and maintain efficient banking operations.
Join Barclays as a Workforce Management Analyst, where you’ll be part of the Operations team, driving the optimisation of staffing levels, forecasting, scheduling, and workforce allocation.
Matching Summary
Optimise staffing levels, forecasts, scheduling and workforce allocation through data analysis to enhance the customer experience within the bank's operations.
Skills & Requirements
Must-have
Optimise staffing levels and forecasts
Workforce allocation through data analysis
Enhance customer experience
Develop and implement WFM strategies
Advanced Excel for data analysis
Stakeholder communication experience
Nice-to-have
Process improvement mindset
Understanding of risk and control
Experience with advanced data analysis
Industry trends and best practice implementation
Leadership behaviours for team development
Key Requirements
Strong financial management experience
Workforce planning and optimisation experience
Requires in-depth technical knowledge and experience