Primary location base pyy range: $113,800 usd - $1...
**
Customer relationship management
Customer satisfaction
Customer health monitoring
**
Workday is seeking a Senior Customer Success Manager to support its State and Local government customer base. The role involves managing customer relationships, ensuring satisfaction with Workday products, and collaborating with internal teams to enhance customer experiences.
**
Job Summary
Customer Success is a key role to ensure Workday’s customer happiness and success, acting as an advisor and facilitator to customers.
The Senior Customer Success Manager will be responsible for overall customer wellbeing by monitoring customer health, producing customer programs, and acting as an escalation point.
Workday offers a culture rooted in integrity, empathy, and shared enthusiasm, providing trust to take risks, tools to grow, and support for long-term development.
Matching Summary
Match Score: 75
**
Workday is seeking a Senior Customer Success Manager to support its State and Local government customer base. The role involves managing customer relationships, ensuring satisfaction with Workday products, and collaborating with internal teams to enhance customer experiences.
**
Salary
Primary Location Base Pay Range: $113,800 USD - $170,800 USD; Additional US Location(s) Base Pay Range: $108,200 USD - $192,200 USD; Bonus/Equity: May be eligible for Workday Bonus Plan or role-specific commission/bonus, and annual refresh stock grants
Skills & Requirements
Must-have
Customer relationship management
Customer satisfaction
Customer health monitoring
SaaS implementation oversight
Workday product suite proficiency
Nice-to-have
Sun-drenched optimism and drive
Curious minds and courageous collaborators
Empathy and shared enthusiasm
Functional domain expertise with Financials
Key Requirements
7+ years customer facing services role
Issue resolution and escalation management
CRM and customer success platforms experience
Experience implementing Workday, Oracle, SAP, PeopleSoft or similar