Ms - It Infra/cloud - Senior Associate(sr.analyst) - Sr. M365 Admin - Operate

PRICEWATERHOUSECOOPERS

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Expertise in microsoft 365 applications
Advanced troubleshooting for collaboration tools
Experience in it support for 6+ years
** PwC is seeking a Senior Associate with extensive expertise in Microsoft 365 collaboration platforms and IT support to manage complex escalations and ensure seamless user experiences. The ideal candidate should possess strong analytical skills and a collaborative mindset, with a minimum of six years in IT support focused on collaboration tools. **

Job Summary

  • You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems.
  • The ideal candidate will handle L3 escalations and provide expert-level support to ensure high availability across multiple platforms.
  • You are expected to anticipate the needs of your teams and clients, and to deliver quality.

Matching Summary

Match Score: 75

** PwC is seeking a Senior Associate with extensive expertise in Microsoft 365 collaboration platforms and IT support to manage complex escalations and ensure seamless user experiences. The ideal candidate should possess strong analytical skills and a collaborative mindset, with a minimum of six years in IT support focused on collaboration tools. **

Skills & Requirements

Must-have

  • Expertise in Microsoft 365 applications
  • Advanced troubleshooting for collaboration tools
  • Experience in IT support for 6+ years

Nice-to-have

  • Strong analytical and problem-solving skills
  • Ability to mentor junior support staff
  • Excellent communication skills

Key Requirements

  • 6+ years of IT support experience
  • Relevant certifications in Microsoft 365
  • Knowledge of ITIL processes

Work Rights

Not specified

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