Genesys empowers organizations to improve loyalty by creating the best experiences for customers and employees through its AI-powered platform
Job Summary
Genesys empowers organizations to improve loyalty by creating the best experiences for customers and employees through its AI-powered platform.
The Senior Solutions Consultant acts as a trusted advisor, guiding stakeholders from operational leaders to C-level executives through complex evaluations.
This role requires balancing innovation with feasibility while delivering measurable outcomes such as customer satisfaction and efficiency improvements.
Matching Summary
Genesys empowers organizations to improve loyalty by creating the best experiences for customers and employees through its AI-powered platform.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
5+ years Solutions Consulting experience
Fluent in French and English
Enterprise SaaS evaluation expertise
Cloud architecture and API knowledge
Stakeholder management skills
Nice-to-have
Arabic and Darija language proficiency
Hands-on POC and demo experience
Infrastructure as Code familiarity
Contact center technology background
Cloud migration strategy experience
Key Requirements
5+ years in Solutions Consulting or Presales
Excellent communication in French and English
Experience with enterprise cloud evaluations
Strong technical foundation in networking and security