Technical Support Specialist

Autodesk

Denver, CO, US
Base: $49,300 - $88,330; bonus/equity: annual cash...
Hybrid
1-3 years technical support experience
Saas troubleshooting skills
Crm/issue tracking tools like salesforce or jira
The Technical Support Specialist investigates Tier II escalations and partners with Engineering and Product teams to validate defects across Autodesk Forma products

Job Summary

  • The Technical Support Specialist investigates Tier II escalations and partners with Engineering and Product teams to validate defects across Autodesk Forma products.
  • This role offers clear pathways for career development into Senior Technical Support roles while contributing to knowledge-building across the support organization.
  • Autodesk provides a competitive compensation package including base salaries between $49,300 and $88,330, annual cash bonuses, stock grants, and comprehensive benefits.

Matching Summary

The Technical Support Specialist investigates Tier II escalations and partners with Engineering and Product teams to validate defects across Autodesk Forma products.

Salary

Base: $49,300 - $88,330; Bonus/Equity: Annual cash bonuses, commissions (if applicable), stock grants; Benefits: Health, financial, time away, wellness programs

Skills & Requirements

Must-have

  • 1-3 years technical support experience
  • SaaS troubleshooting skills
  • CRM/issue tracking tools like Salesforce or Jira

Nice-to-have

  • Familiarity with Autodesk Forma product suite
  • Experience mentoring peers or creating enablement content
  • Supporting Web, iOS, or Android applications

Key Requirements

  • 1–3 years in technical support or SaaS troubleshooting
  • Located in Denver, CO or Atlanta, GA metro area
  • Strong analytical and debugging skills across cloud or mobile platforms

Work Rights

Not specified

Tailored Resume

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