Customer Service Representative

Xylem

Yellow Springs, US
Base: $19ph. to $21ph.; bonus/equity: not specifie...
Hybrid (2 days onsite, 3 days remote)
Process orders via email, phone, edi
Communicate with product lead teams
Resolve customer issues
Xylem is seeking a Customer Service Representative for its Yellow Springs location, offering a hybrid work model. The role emphasizes customer support, order coordination, and collaboration across departments to enhance the customer experience

Job Summary

  • The role of the Customer Service Representative is crucial to ensuring an elevated customer experience and seamless order coordination within the Customer Success team.
  • This is a hybrid role with 2 days a week working in the office and 3 days from home, after the initial training period.
  • Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program, including: Generous PTO package and paid holidays.

Matching Summary

Match Score: 85

Xylem is seeking a Customer Service Representative for its Yellow Springs location, offering a hybrid work model. The role emphasizes customer support, order coordination, and collaboration across departments to enhance the customer experience.

Salary

Base: $19/hr. to $21/hr.; Bonus/Equity: Not specified; Benefits: Competitive benefits package

Skills & Requirements

Must-have

  • Process orders via email, phone, EDI
  • Communicate with Product lead Teams
  • Resolve customer issues
  • Coordinate with internal departments
  • Streamline order processing and fulfillment

Nice-to-have

  • Mindset of process improvement
  • Desire to delight the customer
  • Eye towards efficiency and innovation

Key Requirements

  • High school diploma or GED required
  • 2+ years' experience in global customer service
  • Microsoft Office and order processing software knowledge
  • Experience working with Export processes

Work Rights

Not specified

Tailored Resume

Cover Letter