Sr Customer Success Manager/customer Success Manager-paradox
Workday
Chicago, IL, USA
Primary location base pyy range: $99,800 usd - $14...
Fully remote
Enterprise saas solutions
Customer success management
Account management
We’re shaping the future of work so teams can reach their potential and focus on what matters most
Job Summary
We’re shaping the future of work so teams can reach their potential and focus on what matters most.
As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
Our approach enables our teams to deepen connections, maintain a strong community, and do their best work.
Matching Summary
We’re shaping the future of work so teams can reach their potential and focus on what matters most.
Salary
Primary Location Base Pay Range: $99,800 USD - $149,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: Role may be eligible for Workday Bonus Plan or role-specific commission/bonus, as well as annual refresh stock grants.
Skills & Requirements
Must-have
enterprise SaaS solutions
customer success management
account management
global cross-functional teams
troubleshooting and product support
Nice-to-have
sun-drenched optimism and drive
curious minds and courageous collaborators
empathy and shared enthusiasm
HR/recruiting software expertise
Key Requirements
8+ years customer success or account management
5+ years customer success or account management
Technical understanding of complex software ecosystems