Guest Experience Manager

Hotel Chadstone Melbourne MGallery

Bangkok, Thailand
On-site
Guest satisfaction and loyalty programs
Customer journey management
Continuous improvement initiatives
Develop, implement, and oversee guest satisfaction and loyalty programs

Job Summary

  • Develop, implement, and oversee guest satisfaction and loyalty programs.
  • Drive innovation and continuous improvement to ensure memorable guest experiences.
  • Employee benefit card offering discounted rates at Accor hotels worldwide.

Matching Summary

Develop, implement, and oversee guest satisfaction and loyalty programs.

Skills & Requirements

Must-have

  • guest satisfaction and loyalty programs
  • customer journey management
  • continuous improvement initiatives
  • monitor customer feedback
  • coordinate with operational services
  • lead daily team briefings

Nice-to-have

  • strong communication and interpersonal skills
  • problem-solving and conflict resolution abilities
  • fluency in multiple languages is a plus

Key Requirements

  • Knowledge of hotel operations
  • PMS systems knowledge
  • Leadership and team management experience

Work Rights

Not specified

Tailored Resume

Cover Letter