Sr Associate Technical Support Delivery Analyst - Learning

Workday

Warsaw, Poland
Base: zł124,100 pln - zł186,100 pln; bonus/equity:...
Hybrid (50% remote, 50% in-office)
2 years saas enterprise software experience
Object oriented programming knowledge
Log file analysis skills
Workday is seeking a Sr Associate Technical Support Delivery Analyst in Warsaw, Poland, to join their Customer Support team. The role involves providing innovative support to customers and collaborating with various teams to ensure effective solutions, all while embracing a culture of integrity and empathy

Job Summary

  • The role involves handling a queue of support cases, prioritizing issues based on severity, and delivering time-sensitive business-critical solutions.
  • Candidates must collaborate with Product Managers, QA, and Development teams to determine solutions while maintaining knowledge of new functionality and compliance changes.
  • The position requires participation in a regional shift pattern to achieve 365-day / 24x7 coverage with flexibility for schedule changes.

Matching Summary

Match Score: 85

Workday is seeking a Sr Associate Technical Support Delivery Analyst in Warsaw, Poland, to join their Customer Support team. The role involves providing innovative support to customers and collaborating with various teams to ensure effective solutions, all while embracing a culture of integrity and empathy.

Salary

Base: zł124,100 PLN - zł186,100 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work schedules and wellbeing programs

Skills & Requirements

Must-have

  • 2 years SaaS enterprise software experience
  • Object Oriented Programming knowledge
  • Log file analysis skills
  • SQL syntax proficiency
  • API client experience

Nice-to-have

  • SOAP WSDL XML integration experience
  • Health monitoring tools usage
  • HCM or Talent solutions background
  • Knowledge Centered Service contribution
  • Mentoring and coaching abilities

Key Requirements

  • 2 years experience with SaaS Enterprise software
  • Basic knowledge of Object Oriented Programming languages
  • Ability to read and analyze log files
  • Basic experience with api client tools
  • Support or implement HCM/Talent solutions

Work Rights

Not specified

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