Help Desk Specialist - Level 0 Category Information Technology Location Annapolis Junction, Md
Stratum Networks
Annapolis Junction, MD, US
Base: $65k - $86k depending on experience; bonus/e...
On-site
Active ts/sci clearance with polygraph
Rotating shift schedule including weekends
Servicenow ticket system usage
Stratum Networks is seeking a Help Desk Specialist Level 0 to provide Tier 1 support for a government client in Annapolis Junction, MD. Candidates must possess an active TS/SCI clearance with polygraph and be willing to work rotating shifts, including weekends
Job Summary
The role provides 365-day support for internet-like collaboration services hosted on a government intranet.
Candidates must possess an active TS/SCI clearance with a Polygraph to be considered for this position.
The company offers an excellent benefits package including up to 3 weeks paid vacation and immediate health care eligibility.
Matching Summary
Match Score: 75
Stratum Networks is seeking a Help Desk Specialist Level 0 to provide Tier 1 support for a government client in Annapolis Junction, MD. Candidates must possess an active TS/SCI clearance with polygraph and be willing to work rotating shifts, including weekends.
Salary
Base: $65k - $86k depending on experience; Bonus/Equity: Not specified; Benefits: Up to 3 weeks vacation, 11 holidays, health care, 401(k) match
Skills & Requirements
Must-have
Active TS/SCI clearance with Polygraph
Rotating shift schedule including weekends
ServiceNow ticket system usage
Basic troubleshooting of user accounts
First response Tier 1 support
Nice-to-have
Passion for information assurance
Experience with government intranet services
Ability to document communications clearly
Key Requirements
High School diploma required
DoD 8570 Compliance with IAT level 1
Active TS/SCI with Polygraph clearance
No prior Help Desk experience required
Work Rights
Must have US citizenship (implied by TS/SCI requirement)