Junior User Support & Enablement Specialist

Medhost

$52,000-$60,000; not specified; not specified py
**
Translate user frustration into technical insights
Build self-serve resources
Manage matcha@harriscomputer.com inbox
** Medhost is seeking a Junior User Support & Enablement Specialist to enhance user experience with its AI platform, Matcha. The role involves managing user inquiries, creating educational content, and providing feedback to the R&D team, emphasizing effective communication and problem-solving skills. **

Job Summary

  • This role is the connective tissue between the enterprise AI platform and its users, translating user frustration into technical insights and building self-serve resources.
  • You will own the Matcha Wiki, creating plain-language FAQs and guides, and use Tango/Loom to build efficient step-by-step visual guides.
  • You will participate in light testing for new features, flagging usability friction before tools reach the broader user base.

Matching Summary

Match Score: 75

** Medhost is seeking a Junior User Support & Enablement Specialist to enhance user experience with its AI platform, Matcha. The role involves managing user inquiries, creating educational content, and providing feedback to the R&D team, emphasizing effective communication and problem-solving skills. **

Salary

$52,000-$60,000; Not specified; Not specified

Skills & Requirements

Must-have

  • Translate user frustration into technical insights
  • Build self-serve resources
  • Manage matcha@harriscomputer.com inbox
  • Log bugs and feature requests in GitHub
  • Create plain-language FAQs and guides
  • Use Tango/Loom for visual documentation
  • Participate in User Acceptance Testing

Nice-to-have

  • AI early adopter
  • Communicate complex technical processes
  • Troubleshoot step-by-step logic
  • Interest in learning RAG concepts
  • Experience in SaaS Customer Success
  • Fluency in French, Spanish, or German

Key Requirements

  • 1+ year(s) of customer service experience
  • Technical environment experience
  • Microsoft 365 familiarity
  • Experience managing multiple open requests

Work Rights

Not specified

Tailored Resume

Cover Letter