The Director of Guest Experience provides strategic and operational leadership for the overall guest and event day employee experience at Allegiant Stadium
Job Summary
The Director of Guest Experience provides strategic and operational leadership for the overall guest and event day employee experience at Allegiant Stadium.
This role is responsible for developing and implementing a comprehensive stadium-wide Guest Experience Program ensuring alignment across all departments and partners.
The position oversees training programs, departmental SOPs, and event day operations while fostering a culture of service excellence and continuous improvement.
Matching Summary
The Director of Guest Experience provides strategic and operational leadership for the overall guest and event day employee experience at Allegiant Stadium.
Skills & Requirements
Must-have
7+ years guest experience or venue operations
2+ years manager level experience
Develop service standards and SOPs
Oversee hiring and staff training programs
Manage third-party vendor relationships
Resolve complex guest complaints
Analyze guest feedback data
Nice-to-have
Collaborate with Las Vegas Raiders staff
Foster inclusive workplace culture
Implement employee engagement initiatives
Experience with large-scale events
Ability to work non-standard hours
Key Requirements
7+ years experience in guest experience or venue operations
2+ years of manager level experience
Strong leadership and team development skills
Exceptional conflict resolution and problem-solving abilities