Associate Service Desk Analyst

CRP Informationssysteme GmbH

Remote
Excellent english communication skills
L1 desktop troubleshooting
L1 servicedesk skills
The role will require L1 ServiceDesk skills as the team only manages L1 troubleshooting for Desktop and third-party application support

Job Summary

  • The role will require L1 ServiceDesk skills as the team only manages L1 troubleshooting for Desktop and third-party application support.
  • The team supports B2B clients, inducting work through calls/emails/tickets from Hospitals & group of clinics.
  • Daily work would consist of L1 and L2 support for Allscripts applications and L1 troubleshooting for Desktop and third-party application support.

Matching Summary

The role will require L1 ServiceDesk skills as the team only manages L1 troubleshooting for Desktop and third-party application support.

Skills & Requirements

Must-have

  • Excellent English communication skills
  • L1 Desktop troubleshooting
  • L1 ServiceDesk skills
  • Incident management
  • Incident life cycle
  • 24X7 voice support function
  • Work in shifts

Nice-to-have

  • Experience with global clients
  • Experience with US clients
  • Experience on ACD
  • Ticket management experience
  • Experience in ticketing tools

Key Requirements

  • 2.5 years of experience
  • L1 Desktop troubleshooting experience
  • L1 ServiceDesk skills
  • Incident management and information on Incident life cycle
  • L1 Experience working on Citrix
  • AD management
  • Office/desktop troubleshooting

Work Rights

Not specified

Tailored Resume

Cover Letter