Agente De Soporte Técnico / Mesa De Ayuda

UNISYS AUSTRALIA PTY LIMITED

Not specified (assumed to be hybrid based on industry norms).
Hardware and software support experience
Network and user administration skills
Problem solving and analytical abilities
Unisys Australia Pty Limited is seeking a Technical Support Agent for their Help Desk role, which involves addressing moderately complex customer inquiries related to hardware, software, and network administration. The ideal candidate should possess a high school diploma or GED, some technical certification or an associate degree, and 1-2 years of relevant experience

Job Summary

  • The role involves answering moderately complex questions regarding hardware, software, and network administration using established guidelines.
  • Successful candidates will utilize problem-solving skills to resolve challenging incidents and escalate complex issues to other teams or vendors.
  • This position offers the opportunity to support Level 1 agents in managing day-to-day client incidents and service requests.

Matching Summary

Match Score: 75

Unisys Australia Pty Limited is seeking a Technical Support Agent for their Help Desk role, which involves addressing moderately complex customer inquiries related to hardware, software, and network administration. The ideal candidate should possess a high school diploma or GED, some technical certification or an associate degree, and 1-2 years of relevant experience.

Skills & Requirements

Must-have

  • Hardware and software support experience
  • Network and user administration skills
  • Problem solving and analytical abilities

Nice-to-have

  • Experience with COTS applications
  • Ability to support L1 agents
  • Strong judgment based on past incidents

Key Requirements

  • High School Diploma or GED required
  • 1-2 years of relevant experience
  • Technical certification or Associate Degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter