Customer Management Leader

Suncorp-Metway Ltd

Toowoomba, QLD, AU
On-site
Proactively manage claims
Customer advocacy
Reduce complaints
Lead a group of consultants to proactively identify claims that will require additional customer support and implement an approach to proactively manage these claims

Job Summary

  • Lead a group of consultants to proactively identify claims that will require additional customer support and implement an approach to proactively manage these claims.
  • Champion customer advocacy, coach your team to deliver exceptional service, and collaborate across functions to reduce complaints and improve Net Promoter Score (NPS).
  • Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition.

Matching Summary

Lead a group of consultants to proactively identify claims that will require additional customer support and implement an approach to proactively manage these claims.

Skills & Requirements

Must-have

  • proactively manage claims
  • customer advocacy
  • reduce complaints
  • Motor claims customer journeys

Nice-to-have

  • fix it attitude
  • motor claims stakeholder network
  • team engagement
  • employee wellbeing

Key Requirements

  • Minimum 4 years leadership experience
  • Experience leading large teams
  • Knowledge of Motor claims
  • Strong legislative landscape understanding
  • Proven record of achievement

Work Rights

Not specified

Tailored Resume

Cover Letter