The role involves providing 24x7 standby support and resolving network-related hardware, software, and firmware incidents
Job Summary
The role involves providing 24x7 standby support and resolving network-related hardware, software, and firmware incidents.
Candidates are expected to maintain Standard Operating Procedures (SOPs) and ensure alignment with ITSM/ITIL methodologies including Incident and Change Management.
The position requires proactive monitoring of system performance, implementing corrective actions, and leading team coordination when necessary.
Matching Summary
Match Score: 75
The role involves providing 24x7 standby support and resolving network-related hardware, software, and firmware incidents.