Workday is seeking a Technical Support Delivery Analyst for its Customer Support Team in Warsaw, Poland. The ideal candidate should have experience with SaaS enterprise software and a background in technical support, along with strong communication skills
Job Summary
The role involves handling a queue of support cases, prioritizing issues based on severity, and delivering time-sensitive business-critical solutions to customers.
Workday offers flexible work schedules, empowering employees to follow their desired career path while maintaining a strong focus on work-life balance and wellbeing.
Candidates will collaborate with Product Managers, QA, and Development teams to determine solutions or workarounds for complex technical issues.
Matching Summary
Match Score: 85
Workday is seeking a Technical Support Delivery Analyst for its Customer Support Team in Warsaw, Poland. The ideal candidate should have experience with SaaS enterprise software and a background in technical support, along with strong communication skills.
Salary
Base: zł148,800 PLN - zł223,200 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work schedules
Skills & Requirements
Must-have
3 years SaaS enterprise software experience
Object Oriented Programming knowledge Java Python
Log file analysis and SQL syntax skills
API client experience SoapUI Postman
Confident verbal and written communication
Nice-to-have
Experience with HCM or Talent Acquisition solutions
Previous SOAP WSDL XML web service integration
Health monitoring tools proficiency
Knowledge Centered Service documentation creation
Resilience in tight resolution timeframes
Key Requirements
3 years experience with SaaS Enterprise software
Basic knowledge of Object Oriented Programming languages
Ability to read and analyze log files
Basic knowledge of SQL syntax
Experience with API clients like Postman or SoapUI