Associate, Customer Support

Gemini Trust Company LLC

Tempe, AZ, US
On-site (5 days per week)
Manage inbound customer inquiries
Provide timely and effective resolutions
Handle escalated customer issues
Gemini Trust Company LLC is seeking an Associate for their Customer Support team in Tempe, AZ. The ideal candidate should have experience in customer support, familiarity with crypto and blockchain technologies, and a passion for delivering exceptional service

Job Summary

  • Gemini is a global crypto and Web3 platform founded by Cameron and Tyler Winklevoss in 2014, offering a wide range of simple, reliable, and secure crypto products and services.
  • Our Customer Support team is a highly skilled and dynamic group dedicated to providing exceptional customer service, efficiently handling all inbound service requests and communications related to the exchange.
  • The compensation & benefits package for this role includes competitive starting pay, a discretionary annual bonus, long-term incentive in the form of a new hire equity grant, comprehensive health plans, 401K with company matching, paid parental leave, and flexible time off.

Matching Summary

Match Score: 85

Gemini Trust Company LLC is seeking an Associate for their Customer Support team in Tempe, AZ. The ideal candidate should have experience in customer support, familiarity with crypto and blockchain technologies, and a passion for delivering exceptional service.

Skills & Requirements

Must-have

  • Manage inbound customer inquiries
  • Provide timely and effective resolutions
  • Handle escalated customer issues
  • Maintain strong understanding of products
  • Work in person 5 days per week

Nice-to-have

  • Driven and self-motivated
  • Thrives in fast-paced environment
  • Highly organized and detail-oriented
  • Proactive problem solver

Key Requirements

  • 3-4 years customer support capacity
  • Familiarity with crypto and blockchain
  • Experience in financial services support
  • Experience solving complex problems

Work Rights

Not specified

Tailored Resume

Cover Letter