Client Advocacy’s mission is to deliver differentiated experiences that literally make our clients more successful in achieving their vision through collaboration, consulting and advocacy
Job Summary
Client Advocacy’s mission is to deliver differentiated experiences that literally make our clients more successful in achieving their vision through collaboration, consulting and advocacy.
The Client Advocate is responsible for delivering relationship management level support to Global Payments’ general portfolio by proactively engaging clients and connecting the value of integrated solutions to their business success.
This role involves researching complex issues, handling escalations, negotiating pricing plans, and assisting business partners with campaigns to enhance client experience and reduce attrition.
Matching Summary
Client Advocacy’s mission is to deliver differentiated experiences that literally make our clients more successful in achieving their vision through collaboration, consulting and advocacy.
Skills & Requirements
Must-have
Client relationship management
Payment processing industry knowledge
Use of Salesforce and Netsuite
Negotiation and problem solving skills
Handling client escalations
Pricing review and contract negotiation
Nice-to-have
Empathy and interpersonal communication
Proactive client engagement
Technical aptitude for payment solutions
Effective written and oral communication
Collaboration and consulting skills
Key Requirements
Bachelor's degree or equivalent experience
Typically minimum 4 years relevant experience
Experience in credit card industry
Experience with GSuite, Gmail, Excel, Microsoft, Netsuite, Salesforce