Ingeniero Soporte Cliente N1-1

Ikusi

Monterrey, Mexico
Base: not specified; bonus/equity: profit sharing ...
Not specified
Network equipment administration
Routing and switching knowledge
Incident ticket management
Ikusi is seeking a Level 1 Customer Support Engineer in Monterrey, Mexico, to provide effective customer assistance through various channels, focusing on incident resolution and support in line with contracted service levels. The role requires knowledge in network management, IT infrastructure, and relevant educational qualifications in systems analysis or engineering

Job Summary

  • The role involves attending to customers through various channels to resolve incidents or requirements.
  • Candidates must possess knowledge in network equipment administration, implementations, and IT infrastructure.
  • The company offers comprehensive benefits including 100% IMSS salary contribution, profit sharing, and medical insurance.

Matching Summary

Match Score: 85

Ikusi is seeking a Level 1 Customer Support Engineer in Monterrey, Mexico, to provide effective customer assistance through various channels, focusing on incident resolution and support in line with contracted service levels. The role requires knowledge in network management, IT infrastructure, and relevant educational qualifications in systems analysis or engineering.

Salary

Base: Not specified; Bonus/Equity: Profit sharing based on results; Benefits: 15 days aguinaldo, 12 vacation days + progressive increase, 25% prima vacacional

Skills & Requirements

Must-have

  • Network equipment administration
  • Routing and switching knowledge
  • Incident ticket management
  • Service level agreement compliance

Nice-to-have

  • English language proficiency
  • Organizational development skills
  • Customer service orientation

Key Requirements

  • University degree in Systems Analysis, Systems Engineering, or Telecommunications
  • Experience with Routing & Switching
  • Fluency in English

Work Rights

Not specified

Tailored Resume

Cover Letter