Workforce Analyst

Penske

Reading, PA, United States
**
Staffing models and schedules
Call volume projections
Forecast accuracy
** Penske is seeking a Workforce Analyst in Reading, PA, who will manage staffing models and schedules based on call volume projections to meet service level goals. The ideal candidate should have experience in workforce management, strong analytical skills, and proficiency in Excel. **

Job Summary

  • Penske is seeking a results-focused individual with Workforce Management experience in developing and providing staffing models and schedules based on evaluation of historical and future call volume projections.
  • The Workforce Analyst creates appropriate schedules to maintain department service level goals while exceeding customers’ expectations.
  • This role operates on a Sunday - Thursday schedule and requires conducting work with various Workforce Management systems.

Matching Summary

Match Score: 75

** Penske is seeking a Workforce Analyst in Reading, PA, who will manage staffing models and schedules based on call volume projections to meet service level goals. The ideal candidate should have experience in workforce management, strong analytical skills, and proficiency in Excel. **

Skills & Requirements

Must-have

  • staffing models and schedules
  • call volume projections
  • forecast accuracy
  • contact center staffing levels
  • Workforce Management systems
  • NICE inContact system-CXone Platform

Nice-to-have

  • results-focused individual
  • exceeding customers’ expectations
  • data-driven recommendations
  • manage multiple projects simultaneously

Key Requirements

  • Minimum 1–3 years of experience
  • High school diploma
  • Expert Excel Skills
  • Bachelor’s degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter