Support Operations Team Lead

Via

Fort Worth, TX, United States
Base: $55,000 - $65,000 / year; bonus/equity: equi...
On-site
3+ years team management experience
Safety-sensitive live operations background
Incident investigation and complaint management
The role involves leading a team responsible for managing incident investigations and complaints while ensuring high performance standards

Job Summary

  • The role involves leading a team responsible for managing incident investigations and complaints while ensuring high performance standards.
  • Candidates must be available for an in-person evening shift from approximately 3pm to 11:30pm CT in Fort Worth, Texas.
  • The company offers a comprehensive benefits package including medical plans and 401K matching alongside a salary range of $55,000 to $65,000.

Matching Summary

The role involves leading a team responsible for managing incident investigations and complaints while ensuring high performance standards.

Salary

Base: $55,000 - $65,000 / year; Bonus/Equity: Equity or variable pay applicable but not detailed; Benefits: Medical plans and 401K matching included

Skills & Requirements

Must-have

  • 3+ years team management experience
  • Safety-sensitive live operations background
  • Incident investigation and complaint management
  • Evening shift availability 3pm to 11:30pm CT
  • Cross-functional process improvement skills

Nice-to-have

  • Strong judgment under pressure
  • Excellent communication tone
  • Creative problem-solving mindset
  • Meticulous attention to detail
  • Self-starter with escalation awareness

Key Requirements

  • 3 years+ of team management experience
  • Experience in safety-sensitive live operations
  • Successful completion of drug test required

Work Rights

Not specified

Tailored Resume

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