Senior Client Delivery Executive

Unity of Roseburg

Canberra, Australia
Nv2 security clearance required
Service desk operations management experience
Managed services or government environment background
The Client Delivery Executive is responsible for the day-to-day delivery, governance, and financial performance of managed services for a government client with a primary focus on Service Desk operations

Job Summary

  • The Client Delivery Executive is responsible for the day-to-day delivery, governance, and financial performance of managed services for a government client with a primary focus on Service Desk operations.
  • This role combines operational leadership, account governance, and P&L discipline with clear accountability for Service Desk performance, margin protection, and continuous improvement.
  • Candidates must possess NV2 security clearance and have strong experience managing Service Desk or IT service delivery in a managed services or government environment.

Matching Summary

The Client Delivery Executive is responsible for the day-to-day delivery, governance, and financial performance of managed services for a government client with a primary focus on Service Desk operations.

Skills & Requirements

Must-have

  • NV2 Security Clearance required
  • Service Desk operations management experience
  • Managed services or government environment background
  • ITSM process and service performance reporting knowledge
  • Account governance and financial performance support

Nice-to-have

  • Matrix environment collaboration skills
  • Outcomes-focused practical mindset
  • Continuous improvement initiative delivery

Key Requirements

  • NV2 Security Clearance
  • Experience in government environment
  • Strong understanding of ITSM processes

Work Rights

Must hold NV2 Security Clearance

Tailored Resume

Cover Letter