Base: $180,000 to $210,000 annually; bonus/equity:...
On-site
Customer onboarding and ongoing support
Robotics customer deployment lifecycle
Analyze kpi trends and suggest improvements
Dexterity Inc is seeking a Sr. Manager of Customer Success to ensure customer satisfaction and retention through effective management of the customer lifecycle in robotics automation. The ideal candidate will have extensive experience in customer success management, strong communication skills, and the ability to analyze and improve customer interactions
Job Summary
The Sr. Manager, Customer Success role is responsible for ensuring customer satisfaction and retention throughout the entire robotics customer deployment lifecycle.
Key responsibilities include managing onboarding, training, ongoing support, analyzing KPI trends, and identifying expansion opportunities.
This role requires strong organizational, communication, and relationship-building skills, with a deep understanding of Dexterity's robotics technology.
Matching Summary
Match Score: 85
Dexterity Inc is seeking a Sr. Manager of Customer Success to ensure customer satisfaction and retention through effective management of the customer lifecycle in robotics automation. The ideal candidate will have extensive experience in customer success management, strong communication skills, and the ability to analyze and improve customer interactions.
Salary
Base: $180,000 to $210,000 annually; Bonus/Equity: May include equity grants; Benefits: Access to benefits and wellness resources
Skills & Requirements
Must-have
Customer onboarding and ongoing support
Robotics customer deployment lifecycle
Analyze KPI trends and suggest improvements
Build strategic working relationships with customers
Collaborate across multiple departments
Manage customer contract lifecycle
Nice-to-have
Customer-obsessed culture
Passionate and dedicated team
Resilient and adaptable
Empower customers with robots
Key Requirements
Bachelor's degree in engineering, business management, or related field
10+ years' total experience
5+ years' in Customer Success Management, Business Development, or Strategic Account Management