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Bonneville Bank is seeking a Customer Banking Specialist for their Lakes Entrance branch. The role involves providing customer service, assessing financial needs, and promoting banking products, requiring strong communication skills and a commitment to customer-centric solutions.
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Job Summary
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.
As the Customer Banking Specialist in our Lakes Entrance Branch you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
Between 9:30–1pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquiries & transactions. After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.
Matching Summary
Match Score: 75
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Bonneville Bank is seeking a Customer Banking Specialist for their Lakes Entrance branch. The role involves providing customer service, assessing financial needs, and promoting banking products, requiring strong communication skills and a commitment to customer-centric solutions.
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Skills & Requirements
Must-have
Exceptional customer service delivery
Articulate financial terms clearly
Problem-solving and effective solutions
Integrity and customer focus
Work in a busy retail environment
Nice-to-have
Experience in Financial Services
Experience in Retail or Hospitality
Interest in building a career
Key Requirements
Proven experience delivering exceptional Customer Service
Excellent communication skills
Ability to ask the right questions
Ability to work in a commercial and driven retail environment