Customer Operations Team Leader

Corby Spirit and Wine Ltd

Not specified; not specified; private medical insu...
**
Proven experience in customer operations
Experience leading or mentoring people
Strong understanding of order-to-cash process
** Corby Spirit and Wine Ltd is seeking a Customer Operations Team Leader to oversee and enhance operational excellence within their Global Travel Retail business. The ideal candidate will lead a team focused on customer service, demand planning, and logistics while fostering a culture of collaboration and continuous improvement. **

Job Summary

  • This position sits in the Global Travel Retail business within Pernod Ricard, ensuring products are available wherever travelers discover them.
  • The role involves leading, coaching, and motivating a team to perform at a high level while managing performance expectations and KPIs like CFR and OTIF.
  • Benefits include private medical insurance, critical illness cover, 28 days' annual holiday, employee pension, and access to brand discounts.

Matching Summary

Match Score: 75

** Corby Spirit and Wine Ltd is seeking a Customer Operations Team Leader to oversee and enhance operational excellence within their Global Travel Retail business. The ideal candidate will lead a team focused on customer service, demand planning, and logistics while fostering a culture of collaboration and continuous improvement. **

Salary

Not specified; Not specified; Private medical insurance, 28 days' annual holiday, pension, share incentive plan

Skills & Requirements

Must-have

  • Proven experience in customer operations
  • Experience leading or mentoring people
  • Strong understanding of order-to-cash process
  • Knowledge of global goods movement and Incoterms
  • Confidence navigating ERP and customer service systems

Nice-to-have

  • Awareness of 3PL operations and logistics flows
  • SAP experience is a plus
  • Drive revenue recognition process
  • Support system upgrades and new technology implementations
  • Foster accountability and growth mindset across team

Key Requirements

  • Proven leadership experience
  • Supply chain or logistics background
  • Order-to-cash process knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter