Guest Service Manager - Worldmark Angels Camp Resort

Travel + Leisure Co.

Angels Camp, California, USA
Base: $80,000 - $85,000 py; bonus/equity: not spec...
Strong customer relations
Leadership capabilities
Problem solving
The Guest Services Manager will be responsible for all aspects of the Guest Services department using strong customer relations and leadership capabilities to make quick decisions and problem solve to achieve the highest quality guest experience while ensuring compliance with quality and financial standards

Job Summary

  • The Guest Services Manager will be responsible for all aspects of the Guest Services department using strong customer relations and leadership capabilities to make quick decisions and problem solve to achieve the highest quality guest experience while ensuring compliance with quality and financial standards.
  • This role will hire, train, motivate, recognize, coach and develop guest service associates through implementation of incentives and training plans.
  • We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us.

Matching Summary

The Guest Services Manager will be responsible for all aspects of the Guest Services department using strong customer relations and leadership capabilities to make quick decisions and problem solve to achieve the highest quality guest experience while ensuring compliance with quality and financial standards.

Salary

Base: $80,000 - $85,000 per year; Bonus/Equity: Not specified; Benefits: Comprehensive health and welfare benefits

Skills & Requirements

Must-have

  • strong customer relations
  • leadership capabilities
  • problem solving
  • guest experience
  • room inventory management
  • financial aspects of department

Nice-to-have

  • foster positive relations
  • inclusive environment
  • celebrate together
  • support one another

Key Requirements

  • 2 to 3 years of management experience
  • 3 to 5 years hospitality customer service experience
  • Understanding of resort financials
  • Proficiency in Microsoft Excel, Word, Outlook

Work Rights

Not specified

Tailored Resume

Cover Letter