Base: $20.55 - $34.25 hourly; bonus/equity: not sp...
Customer experience through sales
Digital engagement of customers
Daily operations of the branch
Specializes in our branch customer experience through sales, service and digital engagement of our Consumer and Business Banking customers
Job Summary
Specializes in our branch customer experience through sales, service and digital engagement of our Consumer and Business Banking customers.
The position is a key driver of sales and the customer experience within the branch.
In functioning in multiple capacities within the branch, it is important for the jobholder to be adaptable to service any and all banking needs of the customer.
Matching Summary
Specializes in our branch customer experience through sales, service and digital engagement of our Consumer and Business Banking customers.
Salary
Base: $20.55 - $34.25 Hourly; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
customer experience through sales
digital engagement of customers
daily operations of the branch
meet customer service and sales needs
identify customer needs
explain features and benefits of solutions
customer-focused advice and guidance
customer service standards
lobby management
AML, BSA and KYC processes
resolve customer complaints
complete customer transactions
operational activities required by branch
compliance/operational risk controls
Nice-to-have
empathy
customer centricity
flexibility and adaptability
digital fluency
entrepreneurial spirit
critical thinking
belonging and reflects the M&T Bank brand
Key Requirements
minimum of 1 year’s proven retail sales experience
minimum of 1 year’s proven call center experience
minimum of 1 year’s proven customer service experience
minimum of 1 year’s proven telesales experience
High school diploma or equivalent (GED)
meeting and maintaining registration requirements under the Federal SAFE Act