Customer Service Supervisor

Fellers

Southlake, TX, United States
On-site
2+ years call center supervisor experience
5+ years customer service background
Workforce management and scheduling optimization
Fellers, a leader in sign and graphics supplies, is seeking a Customer Service Supervisor in Southlake, TX, to enhance customer satisfaction and team performance. The role focuses on mentoring the customer service team, improving customer relationships, and driving organizational success

Job Summary

  • The Customer Service Supervisor will lead a team to ensure customer satisfaction while driving adoption and retention strategies.
  • This role requires optimizing workforce management to meet service level targets during peak periods and providing ongoing coaching to team members.
  • Fellers offers a national network of warehouses and seeks a leader to align customer service efforts with overall company goals across multiple departments.

Matching Summary

Match Score: 85

Fellers, a leader in sign and graphics supplies, is seeking a Customer Service Supervisor in Southlake, TX, to enhance customer satisfaction and team performance. The role focuses on mentoring the customer service team, improving customer relationships, and driving organizational success.

Skills & Requirements

Must-have

  • 2+ years call center supervisor experience
  • 5+ years customer service background
  • Workforce management and scheduling optimization
  • Team coaching and performance evaluation skills
  • Cross-functional collaboration with sales and operations

Nice-to-have

  • Contact center experience preferred
  • Strong organizational and project management skills
  • Experience in automotive or sign industry sectors
  • Proven ability to drive process improvement initiatives

Key Requirements

  • Minimum 2 years of call center supervisor experience
  • Minimum 5 years in customer service roles
  • Proficiency with Microsoft Office Suite
  • High speed internet access (50 mbps) for remote work

Work Rights

Not specified

Tailored Resume

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