It Systems Engineer Associate

Advocate Health

Base: $28.55 - $42.85; bonus/equity: not specified...
Fully remote
Microsoft 365 suite
Sharepoint online troubleshooting
Microsoft teams support
Advocate Health is seeking a fully remote IT Systems Engineer Associate to provide technical support for Microsoft 365 applications, including SharePoint Online, Microsoft Teams, and OneDrive. The role requires strong troubleshooting skills, experience with technical support, and collaboration with both technical teams and end-users

Job Summary

  • This position is a primary break-fix and escalation resource for the SharePoint Online, Microsoft Teams, Copilot, OneDrive for Business, and Viva Engage environments in the Advocate Health Microsoft 365 tenant.
  • The successful candidate will have 1-2 years of technical support experience that includes the Microsoft 365 suite of applications as well as the Excel, Word, Outlook, PowerPoint and OneNote desktop applications.
  • Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more.

Matching Summary

Match Score: 85

Advocate Health is seeking a fully remote IT Systems Engineer Associate to provide technical support for Microsoft 365 applications, including SharePoint Online, Microsoft Teams, and OneDrive. The role requires strong troubleshooting skills, experience with technical support, and collaboration with both technical teams and end-users.

Salary

Base: $28.55 - $42.85; Bonus/Equity: Not specified; Benefits: Eligible

Skills & Requirements

Must-have

  • Microsoft 365 suite
  • SharePoint Online troubleshooting
  • Microsoft Teams support
  • Copilot adoption
  • OneDrive for Business
  • Viva Engage environments
  • ServiceNow ticket resolution

Nice-to-have

  • Strong organizational skills
  • Strong analytical skills
  • Strong problem resolution skills
  • Collaborative vendor management
  • Mentoring team members

Key Requirements

  • 1-2 years technical support experience
  • Microsoft 365 suite experience
  • Bachelor's degree preferred
  • Equivalent work experience considered
  • No required certifications/licenses

Work Rights

Not specified

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