Manager, Customer Success Engineering

DigitalOcean

Boston, United States
$125,000 - $153,000 py
On-site
Ai/ml workloads support
Cloud infrastructure support
Customer support operations
Lead, hire, train, mentor, and develop a high-performing team of Customer Success Engineers, driving accountability, performance, and career growth

Job Summary

  • Lead, hire, train, mentor, and develop a high-performing team of Customer Success Engineers, driving accountability, performance, and career growth.
  • Act as the ultimate point of technical escalation for strategic enterprise customers across Cloud and AI/ML workloads, managing critical incidents.
  • Serve as the Voice of the Customer (VoC) to Product and Engineering teams, advocating for improvements based on support data.

Matching Summary

Lead, hire, train, mentor, and develop a high-performing team of Customer Success Engineers, driving accountability, performance, and career growth.

Salary

$125,000 - $153,000

Skills & Requirements

Must-have

  • AI/ML workloads support
  • Cloud infrastructure support
  • Customer support operations
  • Technical escalation management
  • Cross-functional collaboration

Nice-to-have

  • Growth mindset
  • Fast-paced environment
  • Automation-first model
  • Continuous learning culture

Key Requirements

  • 5+ years of experience in Technical Support, Customer Success, or TAM
  • 2+ years of people management experience
  • Solid understanding of AI/ML concepts
  • Proficiency in reading and debugging code (Python preferred)
  • Excellent verbal and written communication skills

Work Rights

Not specified

Tailored Resume

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