Policy Specialist

116

Melbourne, Australia
Not specified; not specified; generous employee be...
Fully remote
Customer service or contact centre experience
Debt collection environment experience
Strong communication skills for complex topics
EML is a leading Workers Compensation and Personal Injury Claims Management business with over 4,000 dedicated employees fostering a learning culture

Job Summary

  • EML is a leading Workers Compensation and Personal Injury Claims Management business with over 4,000 dedicated employees fostering a learning culture.
  • As a Policy Specialist, you will act as a key point of contact for employers, helping them understand WorkSafe insurance policies and premium obligations.
  • The role offers flexibility to work from home up to 3 days per week along with comprehensive benefits including a corporate wellbeing program and generous discounts.

Matching Summary

EML is a leading Workers Compensation and Personal Injury Claims Management business with over 4,000 dedicated employees fostering a learning culture.

Salary

Not specified; Not specified; Generous employee benefits including health insurance, gym membership, and incentive scheme

Skills & Requirements

Must-have

  • Customer service or contact centre experience
  • Debt collection environment experience
  • Strong communication skills for complex topics
  • Ability to manage sensitive payment conversations
  • High attention to detail and organisational skills

Nice-to-have

  • Experience in workers compensation or insurance
  • Understanding of financial concepts or premium calculations
  • Comfortable working with systems and learning new processes
  • Regulated environment experience
  • Collaborative team culture fit

Key Requirements

  • Experience in customer service, contact centre, or debt collection environments
  • Experience within workers compensation, insurance, or regulated environment (highly regarded)

Work Rights

Not specified

Tailored Resume

Cover Letter