Smith+Nephew is seeking a Senior Associate for their Global Customer Care team, focusing on international order management and processing. The role involves managing complex surgery orders, resolving disputes, and driving process improvements while working in a hybrid environment
Job Summary
The role involves taking ownership of complex international surgery order processing, corrections, invoicing, and dispute resolution.
Candidates will serve as a subject matter expert guiding junior team members while driving accuracy and efficiency in global operations.
Smith+Nephew offers comprehensive benefits including medical coverage, educational assistance, flexible time off, and night shift allowances.
Matching Summary
Match Score: 85
Smith+Nephew is seeking a Senior Associate for their Global Customer Care team, focusing on international order management and processing. The role involves managing complex surgery orders, resolving disputes, and driving process improvements while working in a hybrid environment.
Salary
Not specified; Night Shift Allowances included
Skills & Requirements
Must-have
5-7 years Order Management experience
SAP and Salesforce platform proficiency
US Shift availability (5:30 PM to 2:30 AM IST)
Complex international surgery order processing
Dispute resolution and root cause analysis
Nice-to-have
Mentorship of junior team members
Continuous improvement mindset
Cross-functional global collaboration
Customer-first service approach
Key Requirements
Bachelor's Degree in Business Administration or Supply Chain
5-7 years experience in Order Management or Customer Service