Head Of User Services

Claremont

Claremont, California, United States
Base: $7,000 - $7,500 pm; bonus/equity: not specif...
Public services and access support
Unit leadership and operations
User-centered service delivery
The Head of User Services provides strategic and hands-on leadership to ensure the delivery of outstanding, user-focused services that connect the Claremont Colleges community with the Library’s collections, spaces, and expertise

Job Summary

  • The Head of User Services provides strategic and hands-on leadership to ensure the delivery of outstanding, user-focused services that connect the Claremont Colleges community with the Library’s collections, spaces, and expertise.
  • This position oversees circulation and equipment checkout, access to course readings, missing/replacements review, holds/recalls, billing, patron accounts maintenance, and stacks maintenance and materials handling.
  • This position is eligible for a benefits package including medical, dental, vision, 10% retirement contributions after one year, group life insurance, generous time off, and professional development funds.

Matching Summary

The Head of User Services provides strategic and hands-on leadership to ensure the delivery of outstanding, user-focused services that connect the Claremont Colleges community with the Library’s collections, spaces, and expertise.

Salary

Base: $7,000 - $7,500 per month; Bonus/Equity: Not specified; Benefits: Eligible for employment benefits package

Skills & Requirements

Must-have

  • Public services and access support
  • Unit leadership and operations
  • User-centered service delivery
  • Data collection and analysis
  • Staff training and development
  • Library systems and technologies

Nice-to-have

  • Emotional intelligence and diplomacy
  • Collaboration across units
  • Adaptable and proactive approach
  • Commitment to professional development

Key Requirements

  • MLIS or equivalent education/experience
  • Three years professional library experience
  • One year supervisory experience
  • Ability to interact with diverse backgrounds

Work Rights

Not specified

Tailored Resume

Cover Letter