Provide Level 2/3 support across a portfolio of enterprise applications, ensuring performance, reliability, and availability against agreed service levels
Job Summary
Provide Level 2/3 support across a portfolio of enterprise applications, ensuring performance, reliability, and availability against agreed service levels.
Support and administer ServiceNow, including workflows, catalogue items, reporting, and ITSM modules (Incident, Problem, Change, Request).
Service Stream is an equal opportunity ASX‑listed business that develops and operates Australia’s essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries.
Matching Summary
Provide Level 2/3 support across a portfolio of enterprise applications, ensuring performance, reliability, and availability against agreed service levels.
Skills & Requirements
Must-have
Level 2/3 enterprise application support
ITIL processes and service management
ServiceNow administration and ITSM processes
Troubleshooting and problem-solving capability
Agile methodologies and cross-functional delivery
Nice-to-have
SAP or SuccessFactors experience
ITIL or ServiceNow certifications
Experience in regulated environments
Key Requirements
Australian Citizen
Proven enterprise application support experience
Degree in Information Systems, Computer Science, or equivalent experience