As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will have in-depth conversations with customers to support their overall banking needs including Home Loans, Business Banking, and Financial Advice.
This role involves completing Financial Health Checks, educating customers on technology and digital options, and championing processes while driving a risk-adverse culture.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service experience
Excellent communication skills
Ability to articulate financial terms clearly
Support account maintenance and credit applications
Work in a busy retail banking environment
Promote digital banking options
Drive risk-adverse culture
Nice-to-have
Genuine interest in financial wellbeing
Ability to ask the right questions
Problem solving and effective solutions
Provide holistic customer solutions
Career growth within CommBank
Key Requirements
Proven customer service experience
Experience in financial services, retail or hospitality
Availability for predetermined roster: Thursdays and Fridays 8:30am - 4:45pm