Front Office Assistant Manager

Sofitel Sydney Wentworth

East Melbourne, Australia
On-site
Guest experience champion
Lead and coach team
Handle guest enquiries and complaints
The Sofitel Sydney Wentworth is seeking a Front Office Assistant Manager to lead a team in delivering exceptional guest experiences in a dynamic hotel environment. The ideal candidate should have experience in front office leadership and a passion for hospitality, with responsibilities including overseeing guest journeys, managing team operations, and resolving guest inquiries

Job Summary

  • As a Front Office Assistant Manager, you’ll be the heart and soul of our guest’s experience, ensuring every detail runs like clockwork.
  • Lead, coach, and support the Front Office Team to foster a high-performing team culture and deliver exceptional guest service.
  • Enjoy discounted car parking, exclusive food & beverage deals, and global Accor Privileges with special room rates and staff discounts.

Matching Summary

Match Score: 85

The Sofitel Sydney Wentworth is seeking a Front Office Assistant Manager to lead a team in delivering exceptional guest experiences in a dynamic hotel environment. The ideal candidate should have experience in front office leadership and a passion for hospitality, with responsibilities including overseeing guest journeys, managing team operations, and resolving guest inquiries.

Skills & Requirements

Must-have

  • Guest experience champion
  • Lead and coach team
  • Handle guest enquiries and complaints
  • Maintain operational standards
  • Collaborate with other departments
  • Fast-paced environment

Nice-to-have

  • Transformative power of progress
  • Spark creativity and fresh possibilities
  • Positive attitude
  • Commercial awareness

Key Requirements

  • Previous Front Office Leadership experience
  • Opera Cloud experience (preferred)
  • Demonstrated leadership skills
  • Full Australian working rights

Work Rights

Full Australian working rights

Tailored Resume

Cover Letter