Lead Veterinary Customer Service Representative

Aceanimalclinic

Wakefield, RI, United States
Base: $22-$25ph; bonus/equity: not specified; bene...
On-site
Client communication and service
Appointment scheduling and patient flow
Client billing and payment processing
Aceanimalclinic is seeking a Lead Veterinary Customer Service Representative to oversee the reception team and ensure exceptional client service. The ideal candidate will have at least two years of veterinary reception experience, strong leadership skills, and a compassionate approach to client interactions

Job Summary

  • Lead, support, and mentor the reception team to ensure smooth daily operations.
  • Provide exceptional client service through in‑person interactions, phone calls, emails, and online communication.
  • Handle escalated client concerns with professionalism and empathy.

Matching Summary

Match Score: 85

Aceanimalclinic is seeking a Lead Veterinary Customer Service Representative to oversee the reception team and ensure exceptional client service. The ideal candidate will have at least two years of veterinary reception experience, strong leadership skills, and a compassionate approach to client interactions.

Salary

Base: $22-$25/hr; Bonus/Equity: Not specified; Benefits: Health, dental, and vision benefits, Paid time off and holiday pay

Skills & Requirements

Must-have

  • Client communication and service
  • Appointment scheduling and patient flow
  • Client billing and payment processing
  • Veterinary terminology knowledge
  • Team leadership and support

Nice-to-have

  • Compassionate and patient demeanor
  • Handling emotional situations
  • Maintaining reception area professionalism

Key Requirements

  • 2+ years veterinary reception or customer service experience
  • Leadership experience strongly preferred
  • Competency with veterinary software systems
  • Excellent verbal and written communication skills
  • Strong multitasking abilities

Work Rights

Not specified

Tailored Resume

Cover Letter