Supervisor, Verbal Complaints- Compliance Servicing

Carnegie Mortgage Partners LLC

Coppell, TX, United States
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Consumer complaint investigation
Escalation management
Loan research
** Carnegie Mortgage Partners LLC is seeking a Supervisor for their Homeowner Advocacy Team in Coppell, TX. This role involves overseeing the investigation and resolution of consumer complaints in the mortgage sector, emphasizing productivity, quality, and training. **

Job Summary

  • The Supervisor Homeowner Advocacy is responsible for supervising the Homeowner Advocacy Team in their work of investigating and responding to consumer complaints.
  • This position is designed to ensure productivity, quality, and training to is adequate for the team to resolve consumer complaints quickly before they escalate.
  • We offer benefits, programs, and perks that support you in every aspect of your life, including medical, dental, and vision insurance, and a 401(k) Retirement plan with employer match.

Matching Summary

Match Score: 75

** Carnegie Mortgage Partners LLC is seeking a Supervisor for their Homeowner Advocacy Team in Coppell, TX. This role involves overseeing the investigation and resolution of consumer complaints in the mortgage sector, emphasizing productivity, quality, and training. **

Skills & Requirements

Must-have

  • Consumer complaint investigation
  • Escalation management
  • Loan research
  • Customer service
  • Verbal communication skills

Nice-to-have

  • Mortgage servicing compliance knowledge
  • Loss mitigation knowledge
  • MS Access proficiency

Key Requirements

  • 6+ years related experience
  • Prior supervisory experience
  • High School Diploma required; Bachelor’s degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter