$65,607 - $98,412; not specified; not specified py
Hybrid
Troubleshooting hardware and software
Managing incidents in servicenow
Technical support for end-users
The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC, enabling trusted business-driven solutions
Job Summary
The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC, enabling trusted business-driven solutions.
The primary purpose of this position is to provide technical support in the areas of troubleshooting, problem solving, setup, configuration, and installation of desktops, laptops, printers, and other computer related hardware.
This position may be eligible for hybrid remote work in accordance with state policy and the agency’s remote work program but does require weekly onsite work.
Matching Summary
The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC, enabling trusted business-driven solutions.
Salary
$65,607 - $98,412; Not specified; Not specified
Skills & Requirements
Must-have
Troubleshooting hardware and software
Managing incidents in ServiceNow
Technical support for end-users
Desktop, laptop, and printer support
Diagnosing network problems
Nice-to-have
Customer service protocols
Communicating technical issues clearly
Collaborating with development teams
Understanding business impact
Key Requirements
Bachelor's degree in computer science or IT related field + 1 year IT experience
Associate degree in computer science or IT related field + 2 years IT experience
High school diploma/GED + 4 years IT experience
Equivalent combination of education and experience