Service Design Engineer

Dyson

Shenzhen, China
Design for serviceability (dfs)
Product development cycle
Repair process and parts definitions
The Service Design Team has the opportunity of early engagement within product development and therefore to directly impact the experience of customers regarding the effectiveness of the Dyson Service Proposition

Job Summary

  • The Service Design Team has the opportunity of early engagement within product development and therefore to directly impact the experience of customers regarding the effectiveness of the Dyson Service Proposition.
  • The scope of the role is to ensure that early proposed and agreed Serviceability principles of product design are adhered to by controlling architecture changes and assembly integration through milestone process up to design freeze (TS).
  • The balancing of cost and customer satisfaction as principle elements of all available solutions always has to be considered.

Matching Summary

The Service Design Team has the opportunity of early engagement within product development and therefore to directly impact the experience of customers regarding the effectiveness of the Dyson Service Proposition.

Skills & Requirements

Must-have

  • Design for Serviceability (DFS)
  • product development cycle
  • repair process and parts definitions
  • technical training development
  • financial models for repair proposals
  • sustainability principles

Nice-to-have

  • innovative problem-solving
  • strong interpersonal skills
  • ability to influence stakeholders
  • customer satisfaction focus

Key Requirements

  • Engineering degree essential
  • Proven experience in manufacturing, quality, design, reliability
  • Experience in Field Engineer / Technical Service / Aftersales
  • Experience improving Customer Satisfaction
  • Knowledge of customer product design and experience

Work Rights

Not specified

Tailored Resume

Cover Letter