Customer Service Officer (retail / Shopping Mall)

Knight Frank

Base: competitive salary; bonus/equity: not specif...
6-day rotating shift (including weekends and public holidays)
Customer service officer
Shopping mall experience
Information counter management
Knight Frank is seeking a Customer Service Officer to provide exceptional service in a retail shopping mall environment. The ideal candidate should have at least one year of experience in customer-facing roles, particularly in shopping malls or hotel concierge services, and be available for a rotating shift schedule

Job Summary

  • Manage the Customer Service / Information Counter as the first point of contact.
  • Attend to shoppers’ and tenants’ enquiries, requests, and feedback.
  • We offer lots of opportunities for growth and career development in a supportive, collaborative team.

Matching Summary

Match Score: 85

Knight Frank is seeking a Customer Service Officer to provide exceptional service in a retail shopping mall environment. The ideal candidate should have at least one year of experience in customer-facing roles, particularly in shopping malls or hotel concierge services, and be available for a rotating shift schedule.

Salary

Base: Competitive salary; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer Service Officer
  • Shopping Mall Experience
  • Information Counter Management
  • Handling Enquiries and Feedback
  • Mall Promotions and Events Support
  • High Service Standards

Nice-to-have

  • Customer-oriented mindset
  • Strong interpersonal skills
  • Collaborative team environment
  • Continuous learning opportunities

Key Requirements

  • Minimum 1 years of experience
  • Shopping mall or hotel concierge services experience
  • Ability to work 6-day rotating shifts including weekends and Public Holidays

Work Rights

Not specified

Tailored Resume

Cover Letter