The role involves leading complex onboarding projects for mid-market customers from contract signature through adoption and transition to Account Management
Job Summary
The role involves leading complex onboarding projects for mid-market customers from contract signature through adoption and transition to Account Management.
Cloudbeds is a remote-first company recognized as the World's Best Hotel PMS Solutions Provider and listed on Deloitte's Technology Fast 500.
Employees enjoy benefits including monthly wellness Fridays, full paid parental leave, and a home office stipend based on country of residency.
Matching Summary
The role involves leading complex onboarding projects for mid-market customers from contract signature through adoption and transition to Account Management.
Salary
Base: $70,000 - $80,000 USD annually; Bonus/Equity: Not specified; Benefits: Remote first, PTO, wellness Fridays, parental leave, home office stipend
Skills & Requirements
Must-have
Minimum 4 years hotel operations experience
Fluency in English Portuguese Spanish
1 year project management in SaaS environment
Manage multiple projects simultaneously
Coordinate cross-functional stakeholders
Nice-to-have
Hospitality SaaS implementation experience
Familiarity with Salesforce Zendesk Slack
Proactive problem-solving in fast-paced environments
Experience driving customer success metrics
Test-and-learn mindset for innovation
Key Requirements
Minimum 4 years hotel operations or management experience
At least 1 year project management in SaaS
Business-professional fluency in English Portuguese Spanish
Strong communication and relationship management skills