Support delivery of customer transformation engagements, including customer strategy, experience design, and service/operating model improvements
Job Summary
Support delivery of customer transformation engagements, including customer strategy, experience design, and service/operating model improvements.
Conduct customer and user research, data analysis, and insight generation to support customer journey mapping and experience improvement initiatives.
PwC is committed to offering competitive compensation and adhering to all relevant pay transparency legislation, with a comprehensive total rewards package.
Matching Summary
Support delivery of customer transformation engagements, including customer strategy, experience design, and service/operating model improvements.
Salary
$84,700 - $134,700
Skills & Requirements
Must-have
Customer Experience (CX) Strategy
Human-Centered Design
Customer Journey Mapping
Data Analysis (Qualitative & Quantitative)
Stakeholder Management (Manager/Director Level)
Nice-to-have
Familiarity with digital customer platforms
Experience with experience measurement
Exposure to behavioral insights
Emerging leadership skills
Strong storytelling and slide-writing skills
Key Requirements
Experience or exposure to customer experience (CX), customer strategy, or service design
Familiarity with customer journey mapping, VoC, and customer insights approaches
Strong analytical skills (qualitative and quantitative)
Experience supporting strategy or transformation projects
Strong interpersonal and emerging leadership skills
Experience supporting project planning and delivery
Strong stakeholder management with manager/director-level clients
Exposure to design thinking / human-centered design
Familiarity with digital customer platforms (e.g., CRM, Adobe, Salesforce)
Experience with experience measurement (NPS, CSAT, etc.)
Exposure to behavioral insights or innovation methods