Manager, Amer Technical Support

Amplitude

San Francisco, CA, United States
Base: $146,000.00 - $219,000.00; bonus/equity: inc...
On-site
Technical support team leadership
Customer support sla and csat targets
Debug api requests and query logs
Lead and grow a high-performing team of Technical Support Engineers, shaping the future of support in a core region for Amplitude

Job Summary

  • Lead and grow a high-performing team of Technical Support Engineers, shaping the future of support in a core region for Amplitude.
  • Own and optimize daily operations keeping in mind support targets (SLA and CSAT) and a focus on customer outcomes.
  • Scale regional support using automation and AI and develop your team's technical and operational maturity.

Matching Summary

Lead and grow a high-performing team of Technical Support Engineers, shaping the future of support in a core region for Amplitude.

Salary

Base: $146,000.00 - $219,000.00; Bonus/Equity: inclusive of bonus or commission; Benefits: Not specified

Skills & Requirements

Must-have

  • Technical support team leadership
  • Customer support SLA and CSAT targets
  • Debug API requests and query logs
  • Integrate AI tooling into workflows
  • Manage distributed regional teams

Nice-to-have

  • Growth mindset and humility
  • Customer-centric problem solving
  • Advocate for customer needs
  • Drive product improvements

Key Requirements

  • 5+ years in technical support
  • 3+ years in people management
  • Proven track record driving team performance
  • Strong technical fluency with SDKs and APIs
  • Experience with common support tools

Work Rights

Not specified

Tailored Resume

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