Service Coordination Manager

Universal Pediatrics Inc

West Palm Beach, Florida, US
On-site
Build and fill shift schedules
Facilitate communication between parties
Conduct home visits for assessment
Universal Pediatrics Inc. is seeking a Service Coordination Manager to oversee patient scheduling and caregiver assignments in West Palm Beach, Florida. The role emphasizes strong communication and organizational skills to ensure high-quality homecare services for children with lifelong health conditions

Job Summary

  • The Service Coordination Manager is responsible for building and filling shift schedules while ensuring that the nurse’s skillset matches the clinical needs of the patient.
  • The SCM facilitates communication between the branch office, the patients and families and the caregivers (RN, LPN/LVN, HHA, CNA, etc.).
  • Family First Homecare team members represent the organization and its services in a competent, professional and responsive manner while maintaining standards of high-quality patient care and customer service in accordance with all state, local and federal requirements, rules and regulations.

Matching Summary

Match Score: 85

Universal Pediatrics Inc. is seeking a Service Coordination Manager to oversee patient scheduling and caregiver assignments in West Palm Beach, Florida. The role emphasizes strong communication and organizational skills to ensure high-quality homecare services for children with lifelong health conditions.

Skills & Requirements

Must-have

  • Build and fill shift schedules
  • Facilitate communication between parties
  • Conduct home visits for assessment
  • Interview and onboard field staff
  • Accurate recording of time and attendance
  • Obtain authorizations from insurance companies
  • Maintain patient roster and monitor changes
  • Daily calls to fill open schedules
  • Verify compliance of completed shifts
  • Manage key performance indicators
  • Ensure accurate field nurse payroll
  • Conduct weekly client calls
  • Import authorizations into EMR
  • Evaluate and submit authorization requests
  • Review nurse and patient records
  • Adhere to compliance and ethics

Nice-to-have

  • Professional and responsive communication
  • Supportive and enjoyable work experience
  • High-quality patient care and customer service
  • Strategic relationship building
  • Competent and professional representation

Key Requirements

  • High School Diploma or equivalent
  • 6 months customer service experience
  • Cleared background screening
  • Valid Driver’s License with Proof of Insurance
  • Knowledge of Microsoft Office products
  • Read and communicate effectively in English
  • Associates degree (preferred)
  • Healthcare experience (preferred)
  • Experience organizing and managing office files, logbooks, and staff schedules (preferred)
  • Ability to manage multiple projects simultaneously (preferred)
  • Experience in a healthcare setting (preferred)

Work Rights

Not specified

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