Customer Service Manager

unilever.fr

Mireka Tower, Havelock, Unknown
Order-to-cash (o2c) process
Delivery execution
Customer service levels
The Customer Service Manager is responsible for leading end‑to‑end Customer Service operations—Order‑to‑Cash (O2C), project execution under different pillars such as process optimization & customer delight, delivery Execution, Customer Issue Resolution, and Service Level Performance

Job Summary

  • The Customer Service Manager is responsible for leading end‑to‑end Customer Service operations—Order‑to‑Cash (O2C), project execution under different pillars such as process optimization & customer delight, delivery Execution, Customer Issue Resolution, and Service Level Performance.
  • Lead, mentor, and develop Customer Service team to drive towards business objectives.
  • Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities.

Matching Summary

The Customer Service Manager is responsible for leading end‑to‑end Customer Service operations—Order‑to‑Cash (O2C), project execution under different pillars such as process optimization & customer delight, delivery Execution, Customer Issue Resolution, and Service Level Performance.

Skills & Requirements

Must-have

  • Order-to-Cash (O2C) process
  • Delivery Execution
  • Customer Service Levels
  • Customer Issue Resolution
  • cross-functional collaboration
  • continuous improvement

Nice-to-have

  • purpose-led innovation
  • customer delight
  • digital transformation initiatives
  • customer-centric mindset

Key Requirements

  • bachelor’s degree in engineering/ business management
  • minimum of 5 years of experience in Customer Service
  • strong understanding of FMCG Supply Chain
  • strong analytical skills
  • strong people-management skills
  • ability to lead cross-functional teams

Work Rights

Not specified

Tailored Resume

Cover Letter