Incident Manager

Fiserv

Not specified
Experience managing high-severity incidents
Proficient in japanese language spoken and written
Strong communication with non-technical audiences
Fiserv is seeking an Incident Manager to oversee high-priority incidents affecting business-critical applications and systems. The role requires strong communication, analytical skills, and experience in incident management, with a focus on ensuring timely resolutions and effective coordination across teams

Job Summary

  • The Incident Manager is responsible for overseeing the end-to-end response to high-priority incidents that impact business-critical applications.
  • This role ensures timely resolution, clear communication, and effective coordination across technical and business teams to minimize downtime.
  • Candidates must be proficient in the Japanese language, both spoken and written, to effectively serve as a primary point of contact.

Matching Summary

Match Score: 85

Fiserv is seeking an Incident Manager to oversee high-priority incidents affecting business-critical applications and systems. The role requires strong communication, analytical skills, and experience in incident management, with a focus on ensuring timely resolutions and effective coordination across teams.

Skills & Requirements

Must-have

  • Experience managing high-severity incidents
  • Proficient in Japanese language spoken and written
  • Strong communication with non-technical audiences
  • Ability to remain calm in high-pressure situations
  • Familiarity with Service Now, JIRA, PagerDuty

Nice-to-have

  • Background in IT operations or SRE
  • Knowledge of ITIL processes
  • Experience with on-call scheduling
  • Exposure to cloud environments AWS Azure GCP
  • Strong documentation skills

Key Requirements

  • Proficiency in Japanese language
  • Experience managing high-severity incidents
  • Strong analytical and problem-solving skills

Work Rights

Not specified

Tailored Resume

Cover Letter