Workforce Management Analyst

Armstrong Group

Thorn Hill, PA, US
Workforce management software experience
Real-time operational decisions
Call center metric reporting
Our Workforce Operations team plays a vital role in ensuring our call center runs smoothly and efficiently every day

Job Summary

  • Our Workforce Operations team plays a vital role in ensuring our call center runs smoothly and efficiently every day.
  • In this role, you will make real-time operational decisions that support our service goals and keep our teams running at their best.
  • Competitive hourly wage with discounted services and PerkSpot benefits Day one benefits: Medical, dental, vision, 401K and more

Matching Summary

Our Workforce Operations team plays a vital role in ensuring our call center runs smoothly and efficiently every day.

Skills & Requirements

Must-have

  • Workforce management software experience
  • Real-time operational decisions
  • Call center metric reporting
  • Optimize efficiency
  • Manage SMS and Conversational AI workflow

Nice-to-have

  • Fast-paced environment
  • Communicate clearly and confidently
  • Eagerness to learn new skills
  • Teamwork and integrity

Key Requirements

  • Experience with workforce management software
  • Knowledge of Verint and Avaya highly desired
  • Background managing SMS and Conversational AI workflow
  • Retrieve information within company applications

Work Rights

Not specified

Tailored Resume

Cover Letter